General Endorphin FAQs

What is Endorphin Class Etiquette?

Reserve your class in advance

Arrive on time or early – especially if it is your first time visiting us!

– We invite you to unplug during class – please do not use cell phones during class

– Please follow your class teacher’s instructions for your and other students’ safety

– Leave only when class is over (if you must leave early, make sure to tell your instructor before class begins)

Clean the equipment you used! Mats, slam balls, bikes, dumbbells…

Put away equipment where it belongs

– Throw your towels in the dirty laundry bins!

Do you have gift cards?
We sell gift cards for only the intro month & 10 class pack. Gift cards may not be applied toward monthly memberships
What form of payment do you accept?
We accept cash, check with a valid ID, and all major credit cards:

    – American Express

    – Visa

    – Mastercard

Are there location-specific memberships?
We do not have location specific memberships, however we do offer a Yoga only membership for $89/month, as well as 2 options for limited visit memberships good at all locations:

– 4 visits / month $59

– 8 visits / month $89

What is your class reservation cancellation policy?
Cancellation Policy:

Due to the demand for reservations in Endorphin classes, we request that you cancel any reservation 10 hours prior to the start time of class to enable others to register in your place. This policy stands for all classes at every Endorphin location. A late cancel fee will be charged for any no-show, or late cancel after 10 hours prior to class start time. Class package holders & limited visit (8x or 4x/month) members have 1 class deducted from package and will be assessed $10 late cancel fee. This applies regardless of the size of class or waitlist at the time of registration.

If you were auto added to the class from the waitlist within the 10 hour period prior to class, and no show, you will not be charged in the event that you may not have received the notification. If you were added from the waitlist prior to the 10 hour period and no show or late cancel, you will still be charged.

There may not be a waitlist at the time you register, however waitlists can occur right up until class time, therefore it is still important to cancel if you cannot make it to class

Late cancel fees are assessed two times per week, therefore charges rarely process same day of the actual late cancel. Please login to your account and check your “visits” screen to see what your late cancels are.

We’ve added our cancellation policy to make it fair to all of our members. Cancellation is easy and helps every member have the chance to take the class of their choice. Our registration system MINDBODY online offers a free mobile app called MINDBODY Connect that allows you to manage your reservations for Endorphin easily on your mobile device. Endorphin also offers a free app “MyEndorphin” app that allows you to manage your reservations on the go.

We appreciate your cooperation!

What should I bring to an Indoor Cycling/HELLth/Warriors class?
If you have them, bring SPD shoes. Otherwise, please wear tennis/fitness shoes and your fitness attire. It is also recommended that you bring two water bottles with you to class. Hydration is important.
What’s the best way to share compliments/critiques of classes and instructors?
Endorphin welcomes any and all feedback! We want to be responsive to our members and their concerns and goals. We want to ensure all members of Endorphin have a premiere fitness experience. Please email or call us directly with any feedback you may have. You can download our software’s free app MBO Connect and review classes and instructors on this app (as well as make your class reservations) We also appreciate Google, Facebook and Yelp reviews!
How early should I arrive to class?
Please arrive 15 minutes before class starts, especially if you are attending your first class. This will allow the teacher enough time to get you set up properly.
Do you partner with Class Pass?
Yes Endorphin is a Class Pass partner. Please visit www.classpass.com to get set up. If you are visiting us on Class Pass for the first time please arrive early so that the instructor may have a few moments to meet you and help you get set up at that particular studio!
What type of Cycles are your Indoor cycling classes held on?
Our Eastbridge, Ryders & Lowry studios feature the Real Ryder bikes. Our LoHi studio features Stages Cycles, and our Broadway studio features the Schwinn Carbon Blue bike. SPD clips shoes or sneakers both work on all bikes.
How do I discontinue or pause my membership?
Because all of our memberships are month to month with no commitment, we do not suspend or pause memberships. You may cancel a membership at any time by logging into your personal account, click on “my info”, click on “account”, scroll down to autopays, click the terminate button. Note: your membership will terminate on the day you cancel it. Once a membership is canceled, member is subject to current rates when re-joining.