General Endorphin FAQs

What is Endorphin Class Etiquette?

Sign up before class

Arrive on time or early – especially if it is your first time visiting us!

– Leave only when class is over (if you must leave early, make sure to tell your instructor before class begins)

Clean the equipment you used! Mats, slam balls, bikes, dumbbells…

Put away equipment where it belongs

– Throw your towels in the dirty laundry bins!

What does the Endorphin membership include?
The membership includes unlimited access to ALL 7 Endorphin LOCATIONS: Lowry, City Park, Ryders, Broadway, Park Hill, Northfield, and LoHi.
What form of payment do you accept?
We accept cash, check with a valid ID, and all major credit cards:

    – American Express

    – Visa

    – Mastercard

Are there location-specific memberships?
We do not have location specific memberships, however we do offer a Yoga only membership for $89/month, as well as 2 options for limited visit memberships good at all locations:

– 4 visits / month $59

– 8 visits / month $89

What is your class reservation cancellation policy?
UPDATED Cancellation Policy 3/1/16:

Due to the demand for our space in some of our classes, we request that you cancel any reservation 12 hours prior to the start time of class to enable others to register in your place. A late cancellation fee may be charged for any no-show, no cancels after 12 hours depending on the class. Class package holders will be deducted 1 class from their package for no show or late cancels rather than be charged $10. Endorphin 4x month and 8x month memberships with late cancels will be charged the $10 late cancel fee rather than deducted a visit.

Ryders & Lowry: ALL CLASSES no shows or late cancels will be assessed a $10 fee or deducted 1 class from package. This applies regardless of class size or waitlist at the time of registration. If you were added from the waitlist within the 12 hour period prior to class, and no show, you will not be charged. If you were added from the waitlist prior to the 12 hour period and no show you will still be charged.

Kinesis: ALL CLASSES no shows or late cancels will be assessed a $10 fee or deducted 1 class from package. This applies regardless of class size or waitlist at the time of registration. If you were added from the waitlist within the 12 hour period prior to class, and no show, you will not be charged. If you were added from the waitlist prior to the 12 hour period and no show you will still be charged.

Broadway, City Park YOGA, Park Hill, LoHi, Northfield: WAITLISTED classes no shows or late cancels will be assessed a $10 fee or deduct 1 class from package. If you were added from the waitlist within the 12 hour period prior to class, and no show, you will not be charged. If you were added from the waitlist prior to the 12 hour period and no show you will still be charged.

– There may not be a waitlist at the time you register, however waitlists can occur right up until class time, therefore it is still important to cancel if you cannot make it to class

– Late cancel fees are assessed two times per week, therefore charges rarely process same day of the actual late cancel. Please login to your account and check your “visits” screen to see what your late cancels are.

We’ve added our cancellation policy to make it fair to all of our members. Cancellation is easy and helps every member have the chance to take the class of their choice. If you have an emergency or do not have a computer or mobile device available call the studio and we will early cancel for you. MBO offers a free mobile app called MBO Connect that allows you to manage your reservations for Endorphin on your mobile device. Endorphin City Park desk: 303.993.4041

What should I bring to an Indoor Cycling/HELLth/Warriors class?
If you have them, bring SPD shoes. Otherwise, please wear tennis/fitness shoes and your fitness attire. It is also recommended that you bring two water bottles with you to class. Hydration is important.
What’s the best way to share compliments/critiques of classes and instructors?
Endorphin welcomes any and all feedback! We want to be responsive to our members and their concerns and goals. We want to ensure all members of Endorphin have a premiere fitness experience. Please email or call us directly with any feedback you may have. You can download our software’s free app MBO Connect and review classes and instructors on this app (as well as make your class reservations) We also appreciate Yelp reviews!
How early should I arrive to class?
Please arrive 15 minutes before class starts, especially if you are attending your first class. This will allow the teacher enough time to get you set up properly.
Do you partner with Class Pass?
Yes Endorphin is a Class Pass partner. Please visit www.classpass.com to get set up. If you are visiting us on Class Pass for the first time please arrive early so that the instructor may have a few moments to meet you and help you get set up at that particular studio!
What type of Cycles are your Indoor cycling classes held on?
Our Ryders & Lowry studios feature the Real Ryder bikes, Our LoHi studio features Matrix bikes, and our Broadway studio features the Schwinn Carbon Blue bike. SPD clips shoes or sneakers both work on all bikes.
Where do I park?
City Park/Ryders offers free two-hour street parking in front the Ryders studio and gym. There is also garage parking located on Steele Street, across from Tiger Kim Karate. Garage hours are 5 am-9 pm; please be conscious of getting your vehicle out before the garage closes.

Endorphin Lowry, Northfield, and South Broadway locations offer free parking in a dedicated lot. Endorphin LoHi, and Park Hill offer free street parking.

I noticed someone taking photos at a class, where are these photos being used?
At Endorphin we are constantly building community, we take photos to post on Facebook and our website to keep our community motivated and inspired. If you don’t want your photo used please let us know and we will put that information on file.